ROSA — turning affordable-housing compliance into a year of resident programmes

The problem before TechieBreed

Affordable-housing properties run on their LURA — the Land Use Restriction Agreement. Every promise in it — resident classes, community events and the paperwork that proves they happened — has to be delivered and documented. For Roseway Resident Services, which delivers those services across many properties, that meant reading long legal documents, planning programmes that satisfy each agreement, preparing materials every month and keeping evidence ready for audits.

What the business was doing manually

• Reading each LURA, its amendments and regulatory agreements to find every resident-service requirement
• Planning a year of events that met each property's rules, budget and preferred days
• Preparing calendars, flyers, sign-in sheets and handouts every month
• Collecting attendance and documents, and chasing what was missing before audits
• Answering property managers' questions by email and phone

What we built

We built ROSA, the Roseway Operations System — one platform for property managers, regional managers and the Roseway team.

For property managers, everything starts on one dashboard. A getting-started checklist walks them through onboarding, and at a glance they see this month's events, resident check-ins, documents still due and what's coming next. They upload the LURA, amendments and regulatory agreements once; ROSA checks each document automatically, finds every resident-service requirement and explains any issue in plain language.

Roseway then drafts an annual service plan built from the LURA and the property's preferences — event days, blackout dates, budget and the programmes residents want — which the manager approves in one click. Every month, the event package arrives automatically: the calendar, flyers, sign-in sheets and resident handouts. Residents check in at each event and attendance flows straight into the dashboard. An uploads tracker shows what's complete in green and what's missing in red, and support tickets are answered right inside the portal.

Regional managers get everything a property manager does, plus a single switch to move between every property in their portfolio and see which sites are on track.

Behind the scenes, the Roseway team runs it all from an operations dashboard: every property's pipeline stage, document validation results and support tickets waiting for a reply. Compliance reviewers sign off each property against a 48-hour target.

How the system works

1. 1Property uploads its LURA and agreements once
2. 2ROSA checks each document and finds every requirement
3. 3Each requirement is matched to a programme
4. 4A 12-month service plan is drafted for approval
5. 5Each month's event package is sent automatically
6. 6Check-ins and documents keep the property audit-ready

What changed

ROSA matches every LURA requirement to a programme from Roseway's library, so the right services are always delivered. The planner drafts 12 months of events, checks each one against the agreement's rules and works around holidays. The package generator then sends each month's documents to the property manager — by email and straight into their ROSA folder.

For property managers, audit time is no longer a scramble: what's done and what's missing is always visible. For Roseway, the whole portfolio runs from one view. The aim throughout: less paperwork, fewer compliance gaps, and residents who feel cared for and stay.

Results